FAQ

 


HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.

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CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP to gallerymassages@gmail.com with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

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SHIPPING

HOW LONG IS THE PROCESSING PERIOD?

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.

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GENERAL SHIPPING INFORMATION

PROCESSING & SHIPPING TIMES

Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. Ups is our primary carrier for U.S customers, Depending on where you live, packages are delivered within 2-3 days from the date of shipment. International Orders are typically 4-6 days with the standard shipping option. Upgraded shipping provides tracking and faster delivery.

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WILL MY ORDER COME IN ONE PACKAGE?

Yes in most cases.

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OUT OF STOCK/BACKORDERED ITEMS

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

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ADDRESS CHANGES

Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

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I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. gallerymassages@gmail.com 

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CAN I TRACK MY ORDERS?

When we dispatch your order from our warehouse we will send you tracking information for your order via email.

If you have any concerns, please contact us.

Thanks so much for your support. Please make sure to visit our Flagship store Located in Denver Colorado at 3919 Tennyson street.